Support

We handle the technical side. You handle your business.

Dedicated support for every client. From first setup to ongoing management, we respond fast and resolve properly.

Get in touch
Response Commitments

What you can expect from us

Clear timelines, every time. No guessing how long an issue will take to reach someone.

First Response
4 hrs
Business hours, all support channels
Critical Issues
1 hr
Email outages and access failures
Resolution Target
24 hrs
Standard support requests
Availability
6 d/wk
Mon–Sat, 8am to 8pm WAT
IT support workspace
Coverage

What's covered, and how

Retainer clients get ongoing coverage built into their monthly plan. Everyone else can request support per-incident — billed individually, no subscription required.

Retainer Included
  • Unlimited support requests
  • Same-day staff onboarding & offboarding
  • Password resets & access issues
  • Monthly security check
  • WhatsApp direct line
  • Quarterly system review
Pay Per Incident
  • Per-device repairs & troubleshooting
  • One-time Microsoft 365 setup
  • DNS & domain audits
  • License purchases
  • Ad-hoc consultancy
How To Reach Us

Support channels

Different issues need different speed. Pick the channel that fits.

Helpdesk Email

Submit any issue by email and receive a tracked response with resolution steps. Full audit trail for every request — searchable history of every issue raised and how it was resolved.

Always Open

WhatsApp Support

Direct WhatsApp line for retainer clients. Fast responses for day-to-day issues without raising a formal request — ideal for quick questions and urgent access problems.

Retainer Clients

Remote Assistance

Screen share and remote desktop support for hands-on troubleshooting. We access and resolve issues without needing to be physically on site — works for any location in Nigeria.

By Appointment

Admin & User Management

New staff onboarding, leavers removed, password resets, license changes. All Microsoft 365 admin tasks handled same day — your account stays clean and secure.

Retainer Included

Microsoft Partner Escalation

Issues beyond our direct resolution are escalated through Microsoft's partner support channel. You never hit a dead end.

Microsoft Partner ProgramCSP Indirect Reseller
Common Questions

Frequently asked

If you're on a retainer, email or WhatsApp us the new staff member's name and role — we'll set up their account, mailbox, and access permissions same day. If you're not on a retainer, this is billed as a one-time admin task.

Get in touch with Firxttech
Direct Line
support@firxttech.com
Get In Touch

Send us a message

Describe your issue and we'll get back to you within the response time for your support tier.